Refund Policy

At Stepellas, refunds are processed strictly in accordance with our Return & Exchange Policy and the conditions outlined below.

Refunds are applicable only for products that are eligible for return as per our Return & Exchange Policy.

Products must be returned in unused, unworn, unwashed condition, with original packaging and tags intact.

Once the returned product is received and inspected by our quality team, the refund process will be initiated.

Approved refunds are processed within 7 to 10 business days after successful inspection.

The refund amount will be credited to the original mode of payment used at the time of purchase..

Refunds will not be approved if

The returned product is used, worn, washed, damaged after use, or altered.

The product is returned without original packaging or tags.

The return request does not comply with the eligibility conditions mentioned in the Return & Exchange Policy.

If a product is received damaged or incorrect, customers must report the issue within 48 hours of delivery.

Clear photos or videos must be shared for verification.

After verification, we will offer a replacement or refund, as applicable.