Shipping Policy

At Stepellas, we are committed to providing a smooth and reliable online shopping experience.

1. Order Processing

All orders are processed within 1 – 2 (Monday–Saturday).
Each product undergoes a quality check before secure packaging and dispatch.

2. Delivery Timeline

Orders are typically delivered within 3 – 7 working days across India.
Delivery timelines may vary depending on location, courier operations, or unforeseen circumstances.

3. Shipping Charges

We offer FREE SHIPPING on all prepaid and COD orders across India.
The product price displayed includes standard shipping charges. No additional shipping or COD fees are applied.

4. Cash on Delivery (COD)

COD is available for most serviceable pin codes across India.
No additional charges are applied for COD orders.

5. Order Tracking

Once shipped, tracking details will be shared via email or SMS.

6. Cancellations & Damages

Orders may be cancelled before dispatch by contacting support.
If an order has already been dispatched, cancellation may not be possible.
Damaged or incorrect products must be reported within 48 hours of delivery with supporting images.

7. Contact

Phone: +91-7211144444
Opening hours Mon - Sat, 9:00am - 06:00pm,
Sunday, Closed,

Customer Support: support@stepellas.com
General Inquiries: info@stepellas.com

Registered Business Address

Stepellas
316, Rise On Plaza, Near Avadh Viceroy,
VT Nagar Road, Sarthana Jakat Naka,
Surat, Gujarat – 395006, India